Royal Woodworks LLC - Refunds & Returns Policy

At Royal Woodworks LLC, we specialize in providing high-quality products and exceptional service to our customers. We understand that shipping, returns and exchanges are important aspects of your purchasing experience. Therefore, we have established the following policy to ensure a hassle-free process for our customers.

Shipping

We offer reliable shipping options through trusted carriers such as USPS, UPS, FedEx, and Freight carriers. Estimated shipping times vary based on your location and the selected carrier. Please note that shipping is free for orders over $2,500, providing you with added value for high quantity purchases.

Refunds

We do not offer refunds as money back for any assembled or coated cabinets, customized door face hinge position, or sized trim panels and accessories. Once a custom application has been completed, it cannot be returned or exchanged. All sales of these product types are final.

Returns

For all other products, such as hinges and door knobs, returns are subject to a 30% restocking fee. The accessory must be returned in its original packaging and condition within 14 days of receiving the product. The return must be approved by our team before it is sent back. To initiate a return, please contact our customer service team at info@royalwoodworks.com or call us at (678) 761-7945. If the return is approved, we will issue a refund for the product cost less the restocking fee. Refunds for approved returns will be issued as money back. The refund will be processed to the original payment method used for the purchase.

Shipping on Returns

The customer is responsible for all shipping costs associated with returning the product. We recommend using a shipping service that provides a tracking number and insurance for the value of the product. Royal Woodworks LLC is not responsible for lost or damaged packages during the return process. We reserve the right to refuse any returns that are damaged or do not meet our return policy.

Exchanges

Exchanges are allowed for non-customized products that have not been pigmented, assembled, or hinged, but the customer must cover the shipping costs to return the item. The item must be returned in its original packaging and condition within 14 days of receiving the product. The return must be approved by our team before it is sent back. To initiate an exchange, please contact our customer service team at info@royalwoodworks.com or call us at (678) 761-7945. Once the return is received and approved, we will ship the exchange product to the customer. The customer is responsible for all shipping costs associated with the exchange.

Damaged or Defective Products

If you receive a damaged or defective unit, including any assembled or coated product, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or refund in the form of money back if necessary. Please keep the original packaging and product for inspection, and do not discard or return the product until directed by our team.

Cancellation

Orders may be cancelled and refunded within 24 hours of placing the order, and in the case the product has not been shipped. If the product has already been shipped, the customer must follow the return policy to receive a refund less the restocking fee. Please note, we reserve the right to waive restocking fees in the case of a timing issue. If you need to cancel an order, please contact our customer service team at info@royalwoodworks.com or call us at (678) 761-7945 as soon as possible to request a cancellation.

Changes to this Policy

We reserve the right to update this policy at any time without prior notice. If you have any questions or concerns about this policy, please contact our customer service team at info@royalwoodworks.com or call us at (678) 761-7945.